PRIVACY POLICY

HOME / PRIVACY POLICY

All the information collected through the website of TriStarEmb is the property of TriStarEmb. We assure you that nobody can access our secure portal of data collection. Only we have access to the information provided to us by the customer (information such as Contact Name, Company Name, Email, Phone No, Address, and Billing Address) during the registration process with TriStarEmb. All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. https://tristaremb.com/ will not pass any debit/credit card details to third parties. We may receive information about you from other sources and add it to the information in your account solely for the purpose of improving our services and communications with you.

We use the information provided by our customers primarily to contact them. We may further follow up or contact the customer for service feedback and/or to inform them of available or upcoming services, promotions or packages via phone call or email. We may also send periodic newsletters if subscribed unless the customer has explicitly requested us not to do so. Data and information collected by TriStarEmb is NOT for sale to other parties in any form.

Customer reserves the right to direct us to provide them with the work the way they expected. The customer has the right to ask us to inform them of the information we have stored in our database which was shared during the registration process. A customer can request us to delete their personal data and information from our system and databases at any time, and we shall comply with such instructions. Moreover, a customer can freely ask us not to contact them for any marketing and advertising campaigns.

We request you to keep us updated and share your updated personal and business information including Phone Number, Address and Email if they change. Accurate information helps us serve you better and deliver your completed orders without delay.

TriStarEmb is fully committed to ensuring that your information is in secure hands. State-of-the-art physical, electronic and managerial procedures are in place to secure the information provided by our customers and to prevent any kind of loss, misuse or modification of user data. Data is collected using secure servers which encrypt all information. We do not allow our Support Agents access to full credit card information.

https://tristaremb.com/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, https://tristaremb.com/ cannot guarantee the security of any information that is disclosed online. Keeping your passwords and login information safe and secure is the customer's responsibility.

https://tristaremb.com/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect. All credit/debit card transactions are processed through our secure payment gateway partners and no card details are stored on our servers.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

  1. Quotes: TriStarEmb is specialised in providing free digitizing quotations including stitch count estimation at no charge.
  2. Digitizing Order: TriStarEmb offers free 15,000 stitches for the left chest on your very first digitizing order.
  3. Money Back Guarantee: If any customer is dissatisfied with the delivered design, TriStarEmb respects that decision and is liable to provide a 100% money back refund within 7 days.
  4. Fast Turnaround Time: All rush jobs are handled within 4 to 6 hours of submission at no extra cost.
  5. Most Experienced Digitizers: TriStarEmb maintains a team of highly skilled professionals delivering best-quality embroidery digitizing.
  6. Variety of Machine Formats: TriStarEmb works with industry-leading software and provides output in almost all varieties of machine embroidery formats.
  7. Quality Assurance: Original sew-outs are provided alongside every order to confirm quality before final delivery.
  8. Professional Customer Support: Dedicated customer support is available from 9am to 8pm, Monday to Friday.